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United Kingdom / Guides / Shopping and your rights
Returns, delivery, payment, buyer protection and staying safe when shopping online.
What happens to your discount when only part of an order goes back: how a partial refund is calculated after buying with a discount code, with a worked example.
21 September 2026How licences, activation keys and refunds work for digital goods, and why the right to cancel differs from physical orders in the EU, the UK and the US.
19 September 2026What changes for a business account shopping online, covering VAT treatment, proper invoices and bulk order pricing, separately for the EU, the UK and the US.
15 September 2026Concrete accessibility features an online shop should offer, and what each one means in practice for shoppers with a visual, motor or cognitive impairment.
14 September 2026How customs duty, import VAT and handling fees work for online orders from abroad, covered separately for the EU, the UK and the US.
13 September 2026What a grey import actually is, how it differs from a counterfeit, and why the manufacturer's warranty can be limited or void depending on region.
12 September 2026How counterfeit listings end up on legitimate marketplaces, the practical signs a listing may be fake, and what to check before using a voucher code.
9 September 2026What right to repair rules actually cover in the EU, the UK and the US, how they differ, and what to check before assuming a product is repairable.
8 September 2026A practical look at the environmental side of online shopping, from return rates to packaging and delivery choices, and small habits that reduce the footprint.
31 August 2026Practical signs of incentivised or fake reviews, how genuine feedback usually reads, and why checking a voucher code or coupon code separately still matters.
30 August 2026A practical guide to dark patterns in online shopping, from fake urgency to hidden costs, with signs to look for before entering a voucher code or coupon code.
27 June 2026What rights an online shopper has over their own data in the EU, the UK and the US, since the answer changes sharply depending on where you and the shop are based.
26 June 2026Why fake delivery and payment texts work so well, how the FTC and UK authorities describe this scam, and the simple daily habits that reliably stop it.
24 June 2026The checks that actually help separate a genuine online shop from a fake one, based on guidance from the FTC and the UK's National Cyber Security Centre.
22 June 2026Why sending an item back across a border can cost more than the return, and why customs charges already paid are rarely refunded just because you send goods back.
21 June 2026Whether a lost parcel is the seller's problem or the buyer's problem depends on where you shop; the default legal answer differs between the EU, the UK and the US.
20 June 2026When an online order is legally overdue, and what a shopper can do about it, compared across the EU, the UK and the US, which set different default deadlines.
17 June 2026Marketplace and payment buyer protection schemes help when an order goes wrong, but they are company policies with deadlines and exclusions, not consumer law.
16 June 2026How chargebacks actually work, the difference between a card scheme's voluntary process and a legal right, and what changes between the EU, the UK and the US.
15 June 2026"Warranty" and "guarantee" get used as if they mean the same thing, but in consumer law they describe different, sometimes overlapping, protections.
13 June 2026What happens when an online order turns out to be faulty, compared across the EU, the UK and the US, including who decides between repair, replacement and refund.
12 June 2026A comparison of who normally covers the cost of sending an item back in the EU, the UK and the US, and why the answer depends on the reason for the return.
11 June 2026A plain comparison of cancellation rights for online orders in the EU, the UK and the US, since the rules differ and mixing them up leads to disappointment.
7 May 2026A structured way to compare online deals before buying, covering total price, delivery, returns, and checking a voucher code properly first.
4 May 2026How to get more value from online shopping over time, beyond a single voucher code, by comparing, timing purchases, and tracking what works.
1 May 2026Why online shopping makes overspending easy, and practical steps, including checking a voucher code, that help keep a purchase under control.
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